The Saved Replies tab in PinMeTo is a feature that helps you to be more efficient when replying to customer messages, comments, reviews, or ratings that come from various platforms like Google, Facebook, Instagram, and Trustpilot. In this tab, you can create pre-written replies and save them for future use. You can give each saved reply a title that helps you remember when to use it, for example, you can create a reply for a 5-star review, and then write the response that you want to use for this type of review. When you need to reply to a customer, you can easily select the appropriate saved reply and it will be automatically added to your response, saving you time and effort.
The Saved Replies feature in the Conversations section of PinMeTo is designed to streamline your response process to customer messages, comments, reviews, and ratings received from various platforms like Google, Facebook, Instagram, and Trustpilot. You can create and save pre-written replies in this tab for future use. To make it easier to use, you can title each reply with a descriptive name, for example, a reply for 5-star reviews. This way, you can quickly select the appropriate saved reply and insert it into your response, reducing the time and effort required to craft a response.
Pro tip
Typing “#” in the reply field is a shortcut to search/select a saved reply.
