Saved replies will help you reply to your customers more quickly, using predefined and saved replies.
Here is how you do it:
- Navigate to Conversations – Saved replies
- Add a name for your saved reply and the content of the saved reply below that
- Click add
- If you want to edit a saved reply, click on it, and the text will show at the top ready for editing. Once you have modified it, click ”Save”
- If you want to delete a saved reply, move your mouse over the desired one and click the ”X” on the right-hand side.
- Once you have created your replies, you can navigate to your open the saved reply selection in the inbox by clicking the saved reply icon or by starting a sentence with #.
- Select the reply you would like to use, then send it