Conversations – Insights

New conversations

  • It shows the total amount of conversations in our Conversations product for the selected period
  • It compares the amount of new conversations you had during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the total amount of conversations per day for the selected period

Conversations per type

  • It shows the total amount of conversations in our Conversations product for the selected period
  • It compares the amount of new conversations you had during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the amount of conversations per type per day for the selected period
  • It shows the total amount of conversations per type for the selected period

Currently we have the following types of conversations:

  • Comments – Facebook
  • Reviews – Google and Facebook
  • User Posts – When a user posts something on your page – Facebook
  • Q&A – When a user asks or answers a question on your page – Google

Conversations replied to

  • It shows the total amount of conversations that you have replied to in our Conversations product for the selected period
  • It compares the amount of conversations that you have replied to during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the amount of conversations you have replied to per day for the selected period

Closed conversations

  • It shows the total amount of conversations that you have closed in Listen&Respond for the selected period
  • It compares the amount of conversations that you have closed during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the amount of conversations you have closed per day for the selected period

Median first response time

  • It shows the median first response time for the selected period
  • It compares the median first response time during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the median first response time per day for the selected period

Median time to close

  • It shows the median time to close a conversation for the selected period
  • It compares the median time to close a conversation during the previous period of ‘x’ days to your currently selected period of ‘x’ days
  • It shows the median time to close a conversation per day for the selected period
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