Conversations – FAQ

  1. What is the medium time for PinMeTo Conversations to show a new conversation in the list?
  • Google Review – Up to a few minutes
  • Google Question & Answer – up to 12 hour delay due to Google ongoing Issue
  • Google Direct Message – A few seconds
  • FB Recommendation – A few seconds
  • Facebook Comment – A few seconds
  • Facebook User Post – A few seconds
  • Facebook Direct Message – A few seconds
  • Instagram Comment – A few seconds
  • Instagram mention – up to 24 hours delay
  • Instagram Direct Message – A few seconds
  • Trustpilot Review – up to 60 minutes delay
  1. How long it will take for conversations to start showing up after a directory has been enabled in Conversations?
  • It takes up to 24h
  1. How far back do we fetch conversations after a directory has been enabled in Conversations?
  • 30 days, however, anything older than 3 days will be closed automatically except Google Q&A where we do not close them at all
  1. Are there any rules with time limit to reply to a direct message on FB?
  • Direct messages – 24h
  • Private reply to a comment – 7 days
  1. When saving filters in Conversations, is it possible that one person add filters that everybody that works in Conversations can see or are they personal?
  • They are all personal
  1. Why do some Google reviews appear translated in Conversations?
  • All translation are done from Google’s side and we do not translate anything ourselves. Google Maps automatically translates reviews based on your interface language of the GBP account.