New conversations
- It shows the total amount of conversations in our Conversations product for the selected period
- It compares the amount of new conversations you had during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the total amount of conversations per day for the selected period
Conversations per type
- It shows the total amount of conversations in our Conversations product for the selected period
- It compares the amount of new conversations you had during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the amount of conversations per type per day for the selected period
- It shows the total amount of conversations per type for the selected period
Currently we have the following types of conversations:
- Comments – Facebook
- Reviews – Google and Facebook
- User Posts – When a user posts something on your page – Facebook
- Q&A – When a user asks or answers a question on your page – Google
Conversations replied to
- It shows the total amount of conversations that you have replied to in our Conversations product for the selected period
- It compares the amount of conversations that you have replied to during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the amount of conversations you have replied to per day for the selected period
Closed conversations
- It shows the total amount of conversations that you have closed in Listen&Respond for the selected period
- It compares the amount of conversations that you have closed during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the amount of conversations you have closed per day for the selected period
Median first response time
- It shows the median first response time for the selected period
- It compares the median first response time during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the median first response time per day for the selected period
Median time to close
- It shows the median time to close a conversation for the selected period
- It compares the median time to close a conversation during the previous period of ‘x’ days to your currently selected period of ‘x’ days
- It shows the median time to close a conversation per day for the selected period
